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• #8388 #59063552 törölt tag aujjobba #8387

  Új Válasz 2019-08-14 16:04:54 #8388

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  #59063552

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  válasz aujjobba #8387 üzenetére

  "Ezután kellene tisztázni vajon miért zárolhatták a fiókod."

  Ez az, amit én is szeretnék tudni, de mint látható lófasz választ sem kapok a revolut-tól.

  Tessék itt a hivatalos email, azoktól, akik a chates retardáltak fölött állnak, konkrétan a complaints team-től:

  Hi XXX,

  We’d like to start by saying that we’re really sorry you had a reason to complain. Sometimes things don’t go to plan and no matter whose fault it is, we’re sorry to have let you down on this occasion.

  We received your complaint on the 14th of July 2019 and we’re ready to provide our final response. Based on the information we have, we’re unable to uphold your complaint, but this doesn’t mean we don’t appreciate the inconvenience this may have caused you.

  Let’s take a look at what happened…

  I can see that you have raised a concern regarding your account being reviewed.

  We take account security very seriously at Revolut and believe that the safety of all our customers is paramount. As such, we sometimes have to carry out account reviews that we feel are necessary to ensure that our customers are protected. Your account is currently under review.

  We cannot disclose any details regarding the review of the account or point out a reason that has raised our concern, due to security reasons.
  
  Our decision was based on the following:

  21.1. We reserve the right to change, suspend or discontinue any aspect of the Revolut Services at any time, including hours of operation or availability of the Revolut Services or any Revolut Services feature, without notice and without liability.
  Our resolution

  I understand you were put in an uncomfortable situation. Nonetheless, each review takes time, and we have to be very thorough in our reviews.
  Given the complexity of this issue, we require some more time to reach a solution. We will reach out to you via the in-app chat once we have an update or if we require any more information.

  Please rest assured that we are taking care of your case as a priority.

  "Aztán megnéznénk a kommunikációt a support-tal, hogyan próbálkoztatok egyezkedni egymással."

  Láthatóan sehogy, mivel sablon választ kapok, amiben szépen leírják, hogy NEM TUDNAK információt adni arról, hogy mi az isten történik jelenleg.

  "te azonnal kifakadsz"

  Közel 3 hónapja megy ez a móka, ennyit az azonnali kifakadásról.

  Szóval akkor most leírom a lényeget, ráadásul 3x egymás után:

  "We cannot disclose any details regarding the review of the account or point out a reason that has raised our concern, due to security reasons."
  
  "We cannot disclose any details regarding the review of the account or point out a reason that has raised our concern, due to security reasons."
  
  
  "We cannot disclose any details regarding the review of the account or point out a reason that has raised our concern, due to security reasons."
  
  
  Akkor most ki a hülye?

  [ Szerkesztve ]

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