Your daily tasks on the job
As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.
Now they are seeking for Multilingual Service Desk Analyst (SD)
Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
Assign unsolved cases to the appropriate IT teams.
Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
Instruct users on ICT processes
Document and share practices with other colleagues
English and German, Dutch or Slovakian
We are looking for...
You can be fresh graduated with language knowledge
Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
1+ Year experience in Call Center / Help Desk environment is a PLUS
SwiconGroupis one of the leading members of the IT arena for almost a decade. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Competitive salary package
Excellent work environment
Continuous professional development
Supporting working environment
400 - 450 Ft
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