Multilingual Speaking Service Desk Analyst

Cég: SwiconGroup

Your daily tasks on the job

As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.
Now they are seeking for Multilingual Service Desk Analyst (SD)

Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
Assign unsolved cases to the appropriate IT teams.
Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
Instruct users on ICT processes
Document and share practices with other colleagues


Education

Relevant Degree


Language skills

English and German, Dutch or Slovakian


We are looking for...

You can be fresh graduated with language knowledge


Work environment

Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.


Professional experience

Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
1+ Year experience in Call Center / Help Desk environment is a PLUS


About company

SwiconGroupis one of the leading members of the IT arena for almost a decade. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.


Other benefits

Competitive salary package
Excellent work environment
Continuous professional development
Supporting working environment
Home Office


Gross salary

400 - 450 Ft


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